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Terms and Conditions

Thank you for visiting the polka dokka website (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms and Conditions” or “T&Cs”). By visiting the Site, you are accepting and consenting to the practices described in the T&Cs.

polka dokka may make changes to the Site, related policies and the T&Cs from time to time. Your continued use of this Site following such change shall signify your agreement to be bound by the modified T&Cs.

You are advised to check for such change on the Site from time to time. If you disagree to the T&Cs, you are advised to stop using this Site immediately.

If you are under the age of 18, you must let your parent or guardian know about the Privacy Policy on the Site before you register an account and use the Services on the Site.



You will need to register for an account to use some of the Services on the Site, such as checking the status of an order. In registering for an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information be changed, please inform us immediately by modifying on the “Profile” page (under "Menu"), or by sending us an email at

You may also refer to our Privacy Policy for more information on how we use your personal data.


Your Activity

In using the Site, you agree that you will be personally responsible for all of your communications and activities conducted through your account. We reserve the right to deny your access to this Site at any time without notice if we determine that you are involved in prohibited activities including, but not limited to:

-  Violation of the T&Cs of this Site;

-  Using any technology in the attempt to hide the use of multiple accounts or disrupt any of our Services in any way;

-  Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;

-  Advertising or sending unsolicited messages of any kind;

-  Impersonating others or providing any kind of false information

We may deny your access to this Site on a temporary or permanent basis, in our sole discretion. In any case, polka dokka’s decision is final.

You are responsible for keeping your account and password secure. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately at


Intellectual Property Rights 

All Content on this Site which includes, but not limited to, any software, coding, text, graphics, designs, logos, trademarks, audio or music, videos, photographs and images, remain as the property of polka dokka and/or its third party licensors, and are protected by intellectual property and copyright laws and international treaty provisions. You may not distribute, reproduce, publish, sell or license any Content contained within the Site unless it’s expressly authorized by polka dokka and/or its third party licensors. Any unauthorized usage of the Content of this Site may result in civil and criminal penalties.

polka dokka respects the intellectual property of others. If you have any reason to believe that your work might have been used on this Site without your permission, please email us at



While polka dokka tries to ensure that the information on this Site is accurate and complete, we do not warrant or represent that our Content is error-free or reliable or that your use of our Content will not infringe rights of third parties. polka dokka does not warrant that the functional aspects of the Site, the Content or any third-party links will be error-free, or that this Site, our Content, third-party links or our server are free of viruses or other harmful components. Your use of this Site or linking to the third-party sites is at your own risk. You are advised to have up-to-date anti-virus software installed on your device when accessing this Site. polka dokka is not responsible to any loss or costs related to replacing property, material, equipment or data as a result of the use of this Site or access to third-party sites through this Site. Without limiting the foregoing, the Content on this Site or the products being sold on this Site is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. polka dokka reserves the right to withdraw or amend, temporarily or permanently, any Content from this Site at any time and for any reason without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

While polka dokka endeavors to ensure the colors of the product images displayed are as accurate as possible on this Site, we do not warrant that the color will be accurately displayed on the screen of your own device or that the colors is exactly the same as the actual products. As for other product specifications and descriptions, we have also tried our best to ensure the accuracy. But since measurements like size and weight are measured manually, there could be variations with the actual products. If you are not satisfied with the products which you have purchased, you may return the products to us under our return policy.


Non-Commercial Use

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity. You are not permitted to re-sell the products purchased on this Site for commercial purpose. Polka dokka reserves the right to reject any purchasing orders if we determine that they are for commercial use.


Prices and Currencies

You may select to display the prices on this Site in your desired display currencies.  However, when you checkout, all transactions are to be billed in Hong Kong Dollars (HKD). Prices displayed on this Site at the time when your order is accepted will be honored except in the case of obvious error. Whilst we endeavor to ensure that all prices appearing on the Site are accurate, we do not warrant that they are error-free and reserve the right to rectify any error. If we notice an error in the price of any product that you have ordered, we will inform you as soon as possible to offer you the option of cancelling your order or to accept the new price. If we are unable to reach you within 3 business days, we will treat the order as cancelled.

For overseas customers outside of Hong Kong, if your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by the issuing bank of your card in accordance with the applicable exchange rate on the day when the transaction is processed by your card issuer.



We accept payments made by Visa / MasterCard, PayPal and Direct Bank Transfer. By placing an order using one of the above Credit/Debit card, PayPal or other online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used in the transactions is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to polka dokka, we will not be liable for any delay or loss.

By placing an order with polka dokka, you authorize us to charge your Credit/Debit card / PayPal account the total amount which appears on the Checkout page when you click the “Place Order” button. You are also expressly authorizing polka dokka to use the personal information you provided to us to perform any anti-fraud check such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. You may refer to our Privacy Policy for further details about how we use your data.


Acceptance of your Order

Once you have placed the order, you will receive an Order Receipt by email. This only signifies that we have received your order. It does not constitute an acceptance of your order. Your order might be modified or rejected due to reasons including, but not limited to, the followings:

-  The product(s) is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items;

-  We notice an error in the pricing or product description;

-  We are unable to obtain authorization for payment.

All orders are subject to stock availability. Products in your Shopping Cart are not reserved and may be purchased by other customers at any time.


Delivery and Pickups

While we have indicated an estimated delivery lead-time on our Site, we cannot warrant the actual delivery time which might be affected by such reasons including, but not limited to, one of the followings:

-  Adverse weather conditions or Strike in Hong Kong or in the destination country;

-  Delays caused by our delivery partner(s);

-  Incomplete or incorrect information provided by you which is necessary to facilitate a timely delivery such as your name, shipping address and phone number;

-  Customs clearance requirements in the destination country

polka dokka should not be liable to any consequences or losses due to the delay of the shipment. You are responsible to provide us with accurate information including your shipping address (excluding P.O. Boxes), your name, your email address and phone number.

You will need to sign a confirmation of receipt upon receiving the products from our delivery partners or when you pick them up from our office. And by doing so, you are accepting the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you will accept this signature as an evidence of fulfillment of your order by polka dokka. You will also accept that this signifies the transfer of responsibility from polka dokka to you.

In case the orders are returned to polka dokka due to incomplete / incorrect / improper addresses, you may contact our customer service representative at to arrange for re-delivery. However, you will have to bear the costs for re-delivery regardless the total amount of the order.

For international delivery, you will be responsible for ensuring the import of the products will comply with the local laws and regulations of the destination country. You will also be responsible for all possible local charges or taxes, for example, due to customs clearance. We have no control over these charges and cannot predict what they may be. If the shipment is rejected by the customs of the destination country and hence returned to us, you will be responsible for the return shipping fees. If the shipment is rejected yet not returned to polka dokka, we will assume that the order is fulfilled and no refund or cancellation is allowed.

polka dokka reserves the right to amend our Delivery Policy any time at our sole discretion without prior notice.


Indemnity and Waiver

At our request, you agree to compensate us fully and hold polka dokka (including its directors, officers, agents, partners, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&Cs by you or any other activity by you in connection with your use of the Site. This includes the use of the Site by any other persons using your account caused by your action or inaction. If you breach the T&Cs and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the T&Cs.


Governing Law and Jurisdiction

The T&Cs, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these T&Cs.

(Version updated as of October 2016)