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Delivery

polka dokka uses delivery methods with tracking and currently delivers to 11 countries/areas in Asia Pacific. You may refer to the following shipping fee table for details.

LocationsFlat Shipping FeeSingle purchase amounts entitledfor FREE shipping(Nett after all discounts)Estimated Delivery Time *
Hong KongHK$30HK$8002-3 business days
MacauHK$100HK$1,0003-4 business days
Taiwan **HK$100HK$1,00010-14 business days
China **HK$100HK$1,0004-6 business days
SingaporeHK$100HK$1,5005-6 business days
MalaysiaHK$100HK$1,5005-6 business days
ThailandHK$100HK$1,5005-6 business days
PhilippinesHK$100HK$1,5005-6 business days
IndonesiaHK$100HK$1,5005-6 business days
AustraliaHK$160HK$2,0008-10 business days
New ZealandHK$160HK$2,0008-10 business days

* Delivery time refers to business days only and excludes Sundays, public holidays and adverse weather conditions (e.g. black rain signal / typhoon no. 8 in Hong Kong) , after we receive your order and payment. If your order or payment is made after office hours of a business day, it will be processed on the next business day. 

** Customers might need to provide personal identification documents for shipping arrangement, according to local customs requirements.

Remarks: Based on the local customs regulations, which might be varying from time to time, polka dokka might need to get in touch with the customers to obtain further information before shipment.


Hong Kong Delivery / Pick Up Service

If the items are to be delivered to Hong Kong, we now offer 4 different ways for you to receive them.


1. Local Courier for Residential addresses or non-designated commercial areas

All registered members will enjoy free shipping by local courier to residential addresses or non-designated commercial areas with spending of HK$800 or more. If you have not registered, or the spending amount is below HK$800, you may still enjoy this convenient service with a fee of HK$30.


2. Local Courier for Designated* HK Commercial Areas

With just a spending of HK$200, registered members will enjoy this convenient delivery service.  For non-members or spending amount less than HK$200, the fee is only HK$15. Whether or not your shipping address is eligible for this service is solely subject to the decision of the courier service provider. We will reconfirm with them after you have placed an order.  If a shipping address is not eligible, we will contact you to switch to another shipping option. In case you have switched to an option which involves higher fee, you will need to settle the difference before delivery.

* Designated areas are commercial areas defined by the courier service provider, which covers major CBDs but exclude places like schools, universities, shopping malls, shops and hospitals, etc.  The actual definition of the areas is subject to the final decision of the courier service provider.


3. Pick up at S.F. Express HK Centers or HK Stores (fee to be paid by the recipient)

Customers may pick up their orders at any of the HongKong's S.F. Express Service Centers or S.F. Stores. The fee will be charged by S.F. Express directly to the recipient. Simply select your desired center or store and the respective address during checkout.

More information regarding the locations of S.F. Stores and S.F. Centers can be found on S.F. Express's website. Please check carefully and select the correct address, and provide a valid telephone number so that S.F.Express may contact you to pick up your package.

Reference shipping fee : around HK$22 for first 1Kg; around HK$28 for 1.5Kg. For the exact fee, please check with S.F. Express and this fee is subject to change according to the service provider.


4. Pick up at polka dokka's Office (Free)

Customers may pick up their items at our Hong Kong office for free.  Our customer service representative will contact you the next business day after you have placed your order to arrange for pick up. You may also contact us at cs@polkadokka.com. Items which are not picked up within 1 month after the day of order will NOT be retained without further notice.

 

polka dokka’s office address: 

Room 1101, 11/F, Tower 1, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Lai Chi Kok, Kowloon, Hong Kong

(MTR Lai Chi Kok Station, Exit A)

Office hours : Monday to Friday, 09:00 am to 6:00 pm (by appointment only)

 

International Delivery Service

We deliver to 10 countries or areas out of Hong Kong. Registered members will also enjoy free shipping by spending the designated amounts. Please refer to the table on the top of this page for details.

Zone 1 - Greater China (Macau, Taiwan, China)

Zone 2 - South East Asia (Singapore, Malaysia, Thailand, Philippines, Indonesia)

Zone 3 - Australia & New Zealand

If you would like to receive the items in countries/areas not listed above, please contact us via email.

 

 

Terms & conditions:

-  The above delivery time is for reference only. polka dokka should not be liable to any consequences or losses due to the delay of the shipment.

-  polkda dokka only delivers to commercial and residential addresses. We cannot deliver to P.O. boxes.

-  In case the orders are returned to polka dokka due to incomplete / incorrect / improper addresses, you may contact our customer service representative at cs@polkadokka.com to arrange for re-delivery. However, you will have to bear the costs for re-delivery regardless the total amount of the order.

-  In case of international delivery, you will be responsible for ensuring the import of the products will comply to your local laws and regulations. You will also be responsible for all possible charges or taxes, for example, due to customs clearance.