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How to Order

Browsing

You may always browse our products without the need for an account. You may add products which you’re interested into the “Cart”. If you do not have an account, the items in the Cart will be kept on your computer for 30 days for your convenience. To keep this for a longer period, please register an account and log in before your add any products to the Cart.

 

Currency on this Site

You may select the desired display currency from our currency list on the top of the page.  The exchange rate used for displaying various currencies are simply for reference only.  There may be fluctuations on exchange rates from time to time.  All payments are to be made in Hong Kong Dollars (HKD) during checkout.

For overseas customers, if your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by the issuing bank of your card in accordance with the applicable exchange rate on the day when the transaction is processed by your card issuer.

 

Placing an Order Online

You may place an order even if you do not register for an account. Your order details will be emailed to the email address you provide. However, you will not be able to enjoy all the exclusive member benefits, such as free shipping.

If you would like to enjoy our exclusive member benefits, you may complete a simple registration by providing your Name, Email and Password. If you hope to receive more benefits, you may opt for providing the number of kids you have and their birthdays, so that we may send you specials offers when they become available.  However, these two pieces of information are not mandatory. 

Once your registration is completed, you may start adding products into your Cart. When you are ready to checkout and pay, we will need other information such as your shipping address and your phone number. Please ensure that all the information you provide is accurate as we need them to process your delivery. 

All the products on the Site which can be added to your Cart are available for order. But this is subject to further confirmation when we receive your order, because after you have added the product(s) to your Cart and you continue browsing on the Site, the product might be purchased by other customers and become unavailable.

If your order is placed in the morning on business days, we will usually process your order within the same day.

If your order is placed after office hours on business days or on non-business days, we will process your order on the next business day.

 

Payment Methods

We offer a few different payment methods including Credit Card, PayPal and Direct Bank Transfer. You may find more information on the Payment page.

 

Placing an Order via Email

For your convenience, we also take orders via email. You simply follow a few simple steps:

Step 1 :

email to order@polkadokka.com quoting product name(s), color(s), size(s) and quantities you want.

Step 2 :

We will send you an “email confirmation” confirming that the products you would like to order are in stock; the total amount you need to pay, including shipping fee (if the order amount does not entitle to free shipping); and the payment methods.

Step 3 :

For Delivery Orders :  All payments must be settled before we ship the products.  If you choose to pay via Direct Bank Transfer, please settle the payment within 3 business days and send us the proof of payment.

For Pickup Orders : If you choose to pick up the products from our Prince Edward office in Hong Kong, please make an appointment with us at cs@polkadokka.com. You should pick up your products within 1 month from the order date.  If we do not hear from you after one month, your ordered items will not be retained without further notice.

You may find out more on Payment here.

To ensure accuracy when placing your order, we do not take orders by phone at this moment.

 

Delivery

We offer different delivery options. Please see more details on the Delivery page.


Use of Coupons

If you have a coupon code, simply enter it on the Checkout page. Do note that each coupon has its terms and conditions such as expiry date and eligible products. After the coupon is successfully applied to your order, please review the final order amount and confirm.


Plastic Shopping Bag Fee

With effect from April 1, 2015, the use of plastic shopping bag will incur a charge of HK$0.5/bag, according to the Hong Kong Law.  This fee will be added automatically to your total bill during checkout.