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Payment

polka dokka cares a lot for your needs.  We offer different payment methods to suit different customer requirements.

 

Online Payment by Credit Cards and PayPal

We accept Visa, MasterCard and PayPal so you may enjoy the ease of shopping.  This will also ensure swift delivery of your orders.  Polka dokka uses the services provided by PayPal to process all online payments. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization.

Additional Options

  

If you do not wish to pay online using the above methods, you can always choose to settle by Direct Bank Transfer:

 

Direct Bank Transfer

You may pay by transferring the payment to our bank account via ATM or your bank’s online banking service as soon as you’ve made the order.

(Please note that payments made via bank tellers will incur an extra HK$10 bank fee.)

 

Our bank details are:

** FPS (Fast Payment System) phone number : 5533 2329 **

Bank name : HSBC

Account name : polka dokka

Account number : 848-845566-838

 (polka dokka does not impose any charges for using FPS. But you are highly recommended to check with your bank or payment platform to see if there's any charges involved. All customers will have to settle such bank / service charges on their own.)

Customers should settle the payment within 24 hours after the order is placed. As our stock is limited, unpaid orders will be cancelled automatically without further notice and the stock will be returned to the online shop so as to protect the purchase rights of other customers.

Once the payment is done, please email your proof of payment to cs@polkadokka.com.  Your email should include:

1)  your “Order No.” in the email subject line  

2)  proof of payment either in the form of remittance advice copy (scanned or photographed image) in the case of ATM transfers, OR screenshot of online transfer confirmation page which shows the remittance reference number, in the case of e-banking transfers.  We should be able to see polka dokka’s account name/number, your payment amount and the date/time of payment on the proof of payment.

Please note that transfer of payment should be made within 24 hours after the order is placed.  If we do not receive proof of payment from you within 24 hours, your order will be cancelled automatically without further notice.